You Don't Say

Communications professor Nancy Snow deconstructs GOP pollster Frank Luntz's memo titled "The 14 Words Never to Use." Luntz writes, "Effectively communicating the New American Lexicon requires you to STOP saying words and phrases that undermine your ability to educate the American people." Included on the blacklist are "privatization" ("it evokes images

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Trying to Spin Themselves Out of a Job?

More than 4,000 pages of "documents relating to the communications strategy of the Social Security Administration," reveal that the SSA "has markedly changed its communications to the public over the last four years," reports the Democratic staff of the U.S. House Committee on Government Reform.

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