Submitted by Judith Siers-Poisson on
While the closing of 600 Starbucks stores is bad news for the 12,000 baristas who will lose their jobs, it's an economic plus for others. The coffee giant is ramping up PR efforts to shape its message about its contraction. Edelman has been the company's firm of record for several years, and their offices in Portland, San Francisco, Los Angeles, Dallas, Austin, Atlanta, New York and Seattle (Starbucks' home town) are all engaged to work with local media for Starbucks. Besides Edelman, "Starbucks is relying on a PR roster that currently includes The Frause Group (Seattle), The Limtiaco Company (Honolulu), Eiseman PR (Chicago) Airfoil PR (Detroit), Cone (Boston), Brotman Winter Fried Communications (Falls Church, Va.), and rbb PR (Coral Gables, Fla.)." Grey Worldwide handles Starbucks' PR in Canada, which is fielding questions about any plans for closing stores there. All in all, it's an intensive PR effort. Bridget Baker, communications program manager at Starbucks said, "We couldn't be doing this without them all by our side."