A scathing item by Tony Seideman ravages Microsoft's PR tactics, arguing that "the company's internal story is so far from what others are seeing that it is enraging members of the media who would rather be friendly, straining people's credibility and ultimately harming its own interests." Through its media relations operatives at Waggener Edstrom, Microsoft has tracked its press coverage with "spreadsheet precision and wooed select tech reporters for key media outlets via command audiences with Bill." The result, Seideman says, is a cult-like atmosphere within the company: "There is a point beyond which commitment becomes catastrophe -- and relentless adhesion to a corporate culture leaves no room for the glimmering light of reality to seep in."