This Is Going to Hurt: What Your Doctor Doesn't Say Can Cost You

Insurance companies are hot targets right now in the debate over skyrocketing medical costs and health care reform.

But there is another, little-noticed factor could also be sucking untold health care dollars out of our pockets, and it's one we seem loathe to address: the part that doctors themselves have in quietly pushing up the costs of our medical care. This is an area that is begging for closer scrutiny, and in which patients need more help.

An Examination Day Surprise

examination day surpriseMy interest in this topic was piqued recently by a personal experience that brought home the problem of runaway medical costs in a rather shocking way.

In August my doctor sent me a letter telling me it was time to come in for a physical exam. My last physical was years ago, so it seemed like a reasonable request. I made an appointment and went in for a check up.

Throughout the exam, the doctor peppered me with the usual questions: how have you been feeling? How have you been sleeping? Have you had any problems with this-or-that? As she wrapped up the exam, she asked if there was anything else I wanted to talk about. After thinking for a second, I mentioned a lump I'd been feeling in my throat with the onset of fall allergies. She took a quick look in my throat, dismissed the problem, said nothing could be done and concluded the exam.

A week and a half later, I got the doctor's bill. It listed a charge of $180 for the physical, but it also had another charge I didn't recognize: "EP Visit Low Additional -- $100." Puzzled, and pinching pennies due to my economic situation, I called the doctor's office to ask what the extra $100 charge was for. Her assistant told me it was for that moment in the exam when the doctor asked, "Is there was anything else you want to talk about?" and I had brought up the lump in my throat. The extra minute the doctor took to dismiss the problem resulted in an extra $100 charge, the same amount she charges for a completely separate, one-issue visit.

I was floored. "One-hundred dollars? For that?" I said. "I thought that question was part of the physical exam! It took the doctor less than 60 seconds to tell me she couldn't see anything and couldn't do anything about it," I said. The assistant told me the $100 charge wasn't just to look in my throat -- that it paid for the cost of the doctor's attending medical school, which enabled her to look in my throat and tell me she didn't see anything. I told her that the way this charge was leveled felt like a trick, since the question -- "Is there was anything else you want to talk about?" -- was asked as though it was a regular part of the physical exam. No one warned me that if I answered this question with anything other than a "No," it would lead to such a hefty extra charge. How was I to differentiate this question from all the others the doctor asked during the exam?

The assistant declined to offer any further explanation. She didn't propose discussing it with the doctor, asking the doctor for an adjustment, or any other potentially mitigating measures. The call ended in a stalemate.

Two days later I received a certified letter from my doctor, dumping me as her patient.

What's a Patient to Do?

Well, okay, I guess I made it pretty clear -- after essentially accusing my doctor of tricking me -- that I no longer trusted her. And it was probably a reasonable assessment on her part that she could no longer treat someone who had lost trust in her. She might have made some effort to win back my trust, but apparently she concluded it wasn't worth it.

doctor taking moneyOn an emotional level, I felt exploited. My doctor, whom I had long trusted, had just treated me like an ATM. That hurt more than any shot, but it also got me thinking about the larger meaning this incident may have in the spiraling cost of health care.

Donate to CMD!

The more I looked into this event, the more it looks like the perfect way that doctors can, and apparently do, pad their outpatient medical bills without repercussions.

The "Golden Question": Business as Usual or Medical Billing Fraud?

Dropping this "golden question" on an unsuspecting patient near the end of a routine physical exam, and taking advantage of even the most minimal response to add a whopping extra charge to the bill, appears to be a near-perfect way doctors can safely increase their billings. Consider this: there are only two people in the room when it happens, making it a he-said, she-said situation that renders any accusations hard to prove. What's more, insurance companies have to take a doctor's word for what happens in an examining room; if a doctor charges a fee for doing something in there, insurance companies cannot question it. They have to pay. Insurance companies depend on policyholders to contest any inappropriate extra charges, but how many patients have the chutzpah to risk offending their doctors by questioning a charge? And if a patient does summon the courage to dispute a charge, it's the doctor's opinion against the patient's about what level of value was delivered at that moment in the exam. Whose opinion would hold more weight in that dispute? The unknowing patient, or an all-knowing doctor? And after reading about how my doctor dumped me like a hot potato after challenging a suspicious charge, who in their right mind would do it?

A patient in this situation is both vulnerable to extra charges and at an extreme disadvantage to challenge them, with notoriously little recourse. This makes the "golden question" billing strategy close to a perfect way for doctors to bilk patients and insurance companies out of millions.

We have no way to know how pervasive this practice might be, or what it could be costing.

What's the Answer?

Is there a plausible solution to this situation? Should doctors be required to post a listing of their fees for all services in full view of patients? Warn patients before they ask questions that might result in extra charges? Should the savvy patient, sitting half naked in a hospital gown, stop the doctor after each question and ask how it should be answered to determine whether an extra charge will be incurred?

These ideas are clearly ludicrous, but it is also ludicrous that patients be put in such a one-down position. My doctor responded to my challenge of a questionable charge by demonstrating to me -- rather heavy-handedly -- that she was in control, not me, and that I would be punished for questioning her.

Buyer Beware. Yes, Even With Doctors

I like doctors. I really do, and I really want to trust them. After all, I grew up watching shows like Marcus Welby, M.D. and Medical Center, and even my own mother is a doctor, and so is my brother. That my long-time physician -- whom I wanted to believe had my best interests at heart -- would rip me off by padding my bill is onerous, and disappointing in the extreme. The speed with which she dumped me after I questioned the charge did everything to raise my suspicion about the situation.

This is but one more on-the-ground experience that points out the wrongness of delivering health care as for-profit business model. The current, for-profit system fosters adversity between patients and doctors. It discourages patients from disclosing conditions that might be costly to address, and that could become even more costly later, and, frankly, it is a system that makes engaging in fraud more attractive to doctors.

As long as our current health care system operates by selling services to consumers the same way as an auto repair garage, a plumber or a building contractor, consumers have every right to question charges on their bill without being intimidated or subjected to punishment.

To truly function in the best interests of doctors and patients alike, the American health care system needs to be reshaped to put doctors' focus on health, not money.

We have a "golden" opportunity to change it now. Let's hope it happens.

Comments

My mechanic calls me and suggests that it is time for an oil change or a tune-up (I do these myself, by the way, and have never had him do them), my dentist calls to tell me it is time for a cleaning and check-up too. Sure she was trying to get business, that is her livelihood. I know nothing about the quality of your physician, and I cannot defend what you say were misdiagnoses, but if you thought she was so bad, why did you keep going back?? Sometimes patients don't remember things very clearly, though. Just yesterday I saw a patient that complained that I had referred her to a specialist in blood disorders and insists I told her she had leukemia, which she did not have. That is, of course, preposterous because there is no way on the limited data I get as a Primary Care that I could have given her that diagnosis. I also distinctly remember the conversation in which I suggested the consult. She wanted to know why I wanted to refer her there. I replied that the most concerning thing that she could have was leukemia, but it could be normal for her, and it needs to be checked out further. (I would never tell someone they have leukemia, I'm not a Hematologist or Oncologist) The more you describe this situation, the more it sounds like your view is rather self-serving and narrow-minded.

This "doctor" is the perfect example of why healthcare is basically untouchable my a lot of people. You are comparing a mechanic fixing my breaks because I casually asked him to check them with you charging for answering a patient's question with" I don't see nothing in your throat" ? Are you serious? First of all, if I asked a mechanic to check my brakes, that is exactly what I expect him to do! I did not say Fix my brakes! I only asked him to check them! Most mechanics do not even charge for checking the brakes since it is such an easy task and only requires a visual inspection. They do that because they are checking to see if they can get more business by finding bad brakes and then asking if they can go ahead and fix them. You F*&%ing "doctors" don't ask patients if they want to get billed for every word that comes out of your mind. You just charge it because you think you are entitled. That is wrong! Even if you charged extra for takin 2 minutes to look in someone's throat including asking them if there was something else, how can you justify the 100 dollars? People pay for a service not for your medical school. You are not God and in fact you're just another schmuck eager to fill up his bank account. The fact is that you are out of control ( all of you docs) You should be required by law to justify your billing statements. Some of you asses don't even bother to explain. You just simply send a generic looking bill requesting payment for a total amount. I'm supposed to call and ask what i'm being charged for. Thereis no accountability and no repercussion. Thats why we are where we are. I find obscene for family doctors who are just a bunch of pill salesman to charge 100$ for 10 seconds worth of looking in somone's throat. Disgusting!

I don't speak to represent all doctors. These are my own thoughts. The poster should do some homework before posting. Doctor can't charge what we want. Unlike most any other business (this is a business-not a charity) our rates are dictated by insurance companies and the government. Yes rates are based on what medicare (a government program) is willing to pay. There are some services we provide (because it is the right thing to do) that we lose money on. How many businesses do that? We have to justify every billing we do-every one for every doctor. They are audited regularly to make sure what is done is justified. As the cost of doing business goes up (pay raises for employess, cost of paper, cost of computers, repairs, malpractice) the charges remain flat or in the case of Medicare potentially go down (20% cuts threatened every year.) The mechanic analogy is valid. If he didn't stand to earn your business and sell you brakes and charge you labor at whatever he wises to set that rate at he would not look at your brakes. He is not in this for charity either. How many of you go into your employer and give your time for free. "The economy is bad so why don't you just not pay me for a few hours this week." You don't do this because you consider your time/energy worth something. My time is worth something to me. Malpractice cost are a problem because when some patients don't get what they want or things don't end like a disney movie ending they are calling a lawyer. Fine you want it that way, somehow that insurance has to be paid. Good look finding Dr McDreamy-Schweitzer-Doolittle or whatever you want.

Bullsh$t. My uncle was a doctor. He never charged people who didnt have the money. Instead, he bartered. Maybe if the patient was a carpenter, they would help my uncle fix up his house. If they were a mechanic, they'd fix his car, a baker, give him some bread. sure doctors offices arent charities but you guys are insane with your prices. 5 minutes for 500$????

There in lies the problem. Doctors will use different codes to charge whatever they want. I went to the emergency room because I hurt my finger. The doctor that saw me was in the room for less than 2 minutes, and they billed $1605.00. Are you F*%#ing kidding me ??? I thought it was a mistake. When I called the insurance company, they said it was perfectly legal for them to classify it as a surgery. WHAT??? What planet am I on? Unbelievable. This is exactly why we are in the mess we are in. Anytime there is an opportunity to take advantage of the system, only a few can walk away honestly. The system needs to be changed.

Require a law to justify their billing? Your kidding,right? The rich make laws for the rich not people like us.Wealthy congressmen wealthy doctors. Need i say more?

If I could find a competent doctor that also has a healthy dose of compassion, I'd sell my soul to keep him/her happy. I can't find a combination, and I've had many issues with my spine for many years. If they are reasonably competent, they are so arrogant that it doesn't matter what you say to them. They will never see you as a human being, only an account # that pays or does not. Most of the time they won't even review a file before handing down sentencing... If they have any compassion at all, never mind, I can't remember any... Just self styled gods that pass judgement, either with an adequate file review before said judgement, or not. Stealing your livlihood? You guys are robbing us blind, and more often than not, not even bothering to show us the respect you would for your dog while you're at it. Why don't you quit complaining??? You obviously hate people by the way you talk. You'll know you've got us over a barrell, so you basically get away with sub-standard care at bankster prices. The vast majority of doctors belong in jail, right along with the banksters, and politicians, but you'll should face harsher recriminations because you're playing with peoples' health... Get a job working with machines. You obviously don't have the compassion, or intelligence to work with people, and I wouldn't trust you with an earthworm. The worst part??? You're probably my doctor!!! You're at least a clone!!!

It was not a by the way question, the doctor asked if there was anything else she wanted to discuss. This was a physical where you talk about any problems you may have. You completely missed the point!

Are you full of excrement? I asked questions during my physical and got swiped with an additional visit. My total time in the office, <15 min. If you asked for an oil change and someone changed your brakes without calling and telling you the price to do so AND you accepted it, you're an idiot! You would have the option to tow it somewhere else at an overall cheaper price. You have a written contract with your employees to pay them an hourly rate (none of the documents I read in my agreement with my doctor noted any BS about answering a question during a physical would cost any extra - nor does it have an hourly charge). So if I have two problems, say an earache and a rash, I will get charged for two visits? EFF YOU The doctor asked me if I had any additional questions with no indication of additional cost, so I asked. If I were to ask if it will cost me extra, do I then get charged for asking a third question. You are full of S$#T! I now have to ask prior to any question if there is an additional charge for my question. Grow some balls and tell your clients before you screw them you cowardly P.O.S. Rot in hell you crook.

Pages